The National Indigenous Australians Agency (the Agency) handles your personal information in accordance with the Privacy Act 1988. This Privacy Notice outlines how the Agency handles your personal information when you interact with us online.
More information about how we handle and protect personal information is available in our Privacy Policy.
How we collect personal information
We collect personal information in a range of ways, including when you:
- visit this website
- contact us through our online forms or email us
- use social media to communicate with us or to view information we post (such as videos and social media posts), and
- subscribe to our newsletter or updates.
Clickstream data
When visiting this website, a record of your visit is logged. We collect information for statistical purposes and use it to help improve this website, discover what information is most and least accessed, and to make the website more useful. The information we collect when you access our website includes:
- the user's server address
- the user's operating system
- the user's top level domain name (for example .com, .gov)
- the date and time of the visit to the site
- the pages accessed and the documents downloaded
- the previous site visited
- the type of browser used.
Data analytics and service improvement
We use Google Analytics to collect details about how you interact with us online and to improve your experience of our website and our communications. For example, we use this information to:
- find out when our systems aren’t working as expected
- understand user needs and what’s hard to use on our online services and applications
- learn where we can streamline services
- cater for different types of browsers and devices you use
- better tailor our content to our audience
- develop relevant support information to help you interact with us, and
- improve our ability to assist stakeholders when they contact us for help.
Google Analytics transmits website traffic data to Google servers in the United States of America (USA). Google Analytics does not identify individual users or associate your Internet Protocol (IP) address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
When you use our website, Google handles your information in the manner described in Google's Privacy Policy. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.
We may also use other third party analytics tools (such as Sprinklr) along with Google Analytics for the purpose of improving our communications with you and the public.
The types of information we may collect from third party analytic tools includes:
- IP address
- browser and operating system, for example whether you use Internet Explorer or Chrome, Windows or iOS
- date and time of website visit
- pages visited, mouse clicks and documents downloaded from our websites
- device type, model, screen size and orientation
- language and geographic location (city/country) preferences (if enabled)
- demographics and interests, for example age bracket and gender, along with interests expressed through online behaviour
- fields you’ve entered information into (such as search terms)
- how long it took to do certain tasks
- how you move through pages and the referring domain and outlink (if applicable).
How we use cookies
We use cookies to improve your experience on our website. Cookies are pieces of information that a website can transfer to an individual's computer hard drive or hand held device for record keeping. Cookies can make websites easier to use by storing information about your preferences on a particular website. The information is used by us to help improve our website by understanding how it is used and effective communication methods for diverse audiences. We do not attempt to identify individual users in any way.
Some browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies before accessing our website.
Third party sites that we use to communicate with the public about our work (for example, X, Facebook and YouTube) may also send their own cookies to your computer. We do not control the setting of third-party cookies. You can check the third-party websites for more information about their cookies and how to manage them.
Contacting us
When you email us, or contact us online or by using an option provided through this website, we collect your personal information for the purpose for which you provide it (for example, to deal with your enquiry or complaint). If you choose not to provide us with your personal information, we may not be able to respond to you.
We may disclose your personal information to another government agency or organisation if that agency or organisation is better placed to assist you or respond to your enquiry.
Subscription services
When you subscribe to a subscription service on this website, we collect your personal information for the purpose of providing you with the subscription service.
We use Campaign Monitor to provide services related to your subscription; and we share your personal information with Campaign Monitor for this purpose. We may also use Campaign Monitor’s analytics tools for the purpose of improving our communications with you. Personal information held by Campaign Monitor is handled in accordance with Campaign Monitor's Privacy Policy. Please note, Campaign Monitor’s website and subscription services are provided, supported and hosted on servers in the USA. This means that your personal information may be sent overseas, stored and shared by Campaign Monitor in the USA (including with other countries). In that case, the privacy protection laws of the United Kingdom, European Union and the USA may also apply to your personal information.
If you choose not to provide the personal information we request when you subscribe, we may not be able to provide the subscription service to you. However, you can contact the relevant email listed in the subscription information to access a newsletter or updates in another format, wherever possible.
Social media
We use digital platforms (including X, Facebook, Instagram, Vimeo, YouTube and LinkedIn) to communicate with the public about our work. When you communicate with us using these services we may collect your personal information for the purpose of engaging with and understanding community views.
Digital platforms handle your personal information for their own purposes. These services have their own privacy policies. You can access the privacy policies for these services on their websites.
Please refer to our Social media page for moderation guidelines that apply to the Agency’s social media accounts.
Linking to external websites
Our website may also contain links to other websites. We are not responsible for the content and privacy practices of other websites. When you go to other websites from here, we encourage you to read their privacy policies.
Disclosing personal information
We may disclose the personal information we collect through our online channels for a purpose other than the purpose for which it was given to us, where either:
- you have consented to the disclosure for that purpose, or
- we’re required or authorised by law to disclosure your information for that purpose.
We may disclose personal information to overseas recipients when we:
- publish material on the internet which may contain personal information, such as reports and other documents; photographs, video recordings and audio recordings and posts and comments on our social media platforms
- use a third party to deliver a service where data is stored on an overseas server, for example, using Campaign Monitor for subscription services, and
- send a communication to a recipient who is using a service where data is stored on an overseas server, for example, an email account that stores data on an overseas server.
How to access or correct your personal information
Our Privacy Policy contains information about how you can access or correct personal information we hold about you.
How to make a complaint about your privacy
Our Privacy Policy outlines how to complain about a breach of the Privacy Act by us, and how we will deal with such a complaint.
Contact our Privacy Officer
Contact the Agency’s Privacy Officer if you want to:
- ask questions about our Privacy Policy, or if you need a copy of this Privacy Notice in an alternative format
- access or seek correction of your personal information held by the Agency, or
- make a privacy complaint about the Agency.
Email: privacy@niaa.gov.au
Post:
The Privacy Officer
National Indigenous Australians Agency
PO Box 2192
Canberra ACT 2600
Phone: 02 6152 3080