Beware of potential scams relating to the Youpla Support Program. If you're worried that someone pretending to be from the Youpla Support Program called you, hang up and call Services Australia on 1800 136 380. They can check if it was really them who called.
The government will never ask you for money for the Youpla Support Program. You can find out more about identifying and reporting scams at scamwatch.gov.au.
The Youpla Support Program has been set up by the Government to support mob who were affected by ACBF/Youpla going broke. The Youpla Support Program will run from 1 July 2024 until 30 June 2026. If you are eligible, you don't have to apply or register, Services Australia will call you.
Get more information about the Youpla Support Program
Watch a short video about the Youpla Support Program
Get support
Wellbeing support
If this has brought up hard feelings, you can call 13YARN (13 92 76) for a private yarn with a First Nations supporter. They will take the time to listen with no shame or judgement.
Financial counselling
If you need help understanding your options, you can access free, independent support - search 'First Nations financial counselling' on Google.
Scam protection
Protect yourself from scams. If you're worried that the call is from a scammer, hang up and call Services Australia on 1800 136 380.
Media releases
- Enduring resolution for victims of Youpla Group - Thursday 8 February 2024
Register for updates
If you want more information, we can send you updates as they occur. Add your details below if you would like to get updates by email.
If you can't receive emails, you can call your local NIAA Regional Office on 1800 079 098 for updates.
If you need more information, you can email youpla@niaa.gov.au.
For more information about how the National Indigenous Australians Agency (NIAA) protects your personal information, read our Privacy Policy or contact privacy@niaa.gov.au.
The NIAA will use your personal information in this form to provide you with email updates about the Youpla Support Program.
Providing the requested information is your choice. If you choose not to provide us with your email address, we will not be able to a send you updates.
If you choose to receive our updates:
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- You can find out more about how personal information is handled by Campaign Monitor in their Privacy Notice and Terms of Use.
You can unsubscribe from our updates at any time by replying Unsubscribe to our updates.
By selecting “I agree to be emailed” below you agree to your information being recorded in the Campaign Monitor system.
Youpla Support Program Privacy Statement
The NIAA runs the Youpla Support Program (Program) with Services Australia’s help.
What personal information is being collected and why?
From the Liquidator
The NIAA collects personal information from the Liquidator about:
- people who paid for a Youpla Group fund that started on or after 1 August 2015
- people involved in an Australian Financial Complaints Authority (AFCA) decision, and
- related people like nominees and Beneficiaries.
The personal information collected includes:
- name
- address
- date of birth
- contact information
- details about each person's Youpla Group policy like the policy number, premiums paid and benefit amount
- information about whether the Youpla plan or policy was part of an AFCA decision
- run the Youpla Support Program, and
- check if people are eligible.
From the Treasury
The NIAA collects personal information from the Treasury about people who got a payment between September 2022 and 30 June 2024 under the Youpla Group Funeral Benefits (YGFB) Program.
The NIAA collects information from the Liquidator and the Treasury to:
The NIAA shares this information to Services Australia so they can help run the program and make Resolution Payments. The NIAA tells Services Australia about if someone should get a Resolution Payment.
Data matching
Services Australia will match information from the NIAA about:
- people who paid for a Youpla policy that started on or after 1 August 2015
- people involved in an AFCA decision
- related people like authorised persons and Secondary Claimants
Services Australia will match this information with that person’s Centrelink record. They will:
- find eligible people who have a Centrelink record
- contact them and ask them to apply for the Program
Services Australia will also use and disclose information from the Centrelink records to help with Program applications. This may include:
- sending cases to the NIAA to look at more closely
- telling people if their application was approved or not
- helping people get in touch with a financial counsellor or funeral bond company if they need it
If you say no, the NIAA and Services Australia won’t be able to work on your application.
Applications
Services Australia calls eligible people to help them apply for the program. People can also call Services Australia to ask if they can make an application.
When people apply for a Resolution Payment (applicants), Services Australia collects their personal information. Applicants can be:
- Primary Claimants (the person who paid, or an Eligible AFCA Complainant)
- Secondary Claimants (a Member, or a Beneficiary), or
- an authorised person or organisation.
The personal information collected includes:
- name
- date of birth
- contact information
- Youpla Group policy details
- information that proves who someone is
Services Australia collects this information to:
- check someone is who they say they are
- decide if they should get a Resolution Payment and how much this should be
- make Resolution Payments.
If Services Australia can’t contact the applicant, they will give the applicant’s personal information to the NIAA. The NIAA will then try to contact them.
NIAA Review
Services Australia will ask the NIAA to review (look over) an applicant's case if they are unsure about:
- the applicant's eligibility for the Program, or
- how much money they should get.
The NIAA may collect personal information about applicants from:
- the Liquidator, to check information in an application or get more details if something is missing
- the Treasury, to see if the applicant has already asked for or received money under the YGFB Program
- other people, like family members or Community Elders, to check the information or get more details.
NIAA collects this information to review cases sent by Services Australia.
Financial Counselling
If people are eligible for Resolution Payments of more than $1000, Services Australia will offer them Financial Counselling. This counselling is optional and helps people choose between:
- a Funeral bond, or
- a Cash Payment.
Services Australia will ask applicants if they agree to share their personal information with a financial counsellor. This information includes:
- name
- date of birth
- contact details
- Resolution Payment amount
Funeral Bonds
If an applicant chooses a Funeral Bond, Services Australia will share their personal information with the Funeral Bond Provider. But only if the applicant agrees. This information includes:
- name
- contact details
- Resolution Payment amount
Services Australia may collect from the Funeral Bond Provider:
- the applicant’s name
- a copy of the contract to help buy the Funeral Bond for the applicant
NIAA Reporting
Services Australia tells the NIAA if applicants choose:
- a Funeral Bond or Cash Payment
- to get Financial Counselling
Services Australia will also give the NIAA reports about how the program is going. The reports won’t have any personal information.
Who will we disclose your personal information to?
The NIAA and Services Australia will share personal information with each other to run the Program.
The NIAA may also publish grant information on GrantConnect. This won’t include personal information.
The NIAA may share personal information with:
- contracted service providers like a third party company which evaluates (checks over) the Program
- the Liquidator
- the Treasury
- other third parties (like family members or Community Elders)
- other government agencies (Commonwealth, state, territory, or local)
Services Australia may share personal information with:
- language interpretation service providers
- the Funeral Bond Provider
- the Financial Counselling Provider
The NIAA and Services Australia will share personal information to:
- run the program, including checking eligibility and payment amounts
- research and check over the Program
All personal information will be kept in Australia.
What if we don’t collect your personal information?
Services Australia and the NIAA need your personal information for your application. If you don’t give your information, then you can’t make an application.
Our Privacy Policies
Services Australia’s Privacy Policy explains:
- what they do with your personal information
- how you can get a copy of or correct your personal information
- who to contact for privacy questions or complaints
- what they do with privacy complaints
To find out more about what Services Australia does with your personal information you can contact them here.
The NIAA’s Privacy Policy explains:
- what they do with your personal information
- how you can get a copy of or correct your personal information
- who to contact for privacy questions or complaint
- what they do with privacy complaints
Please see the NIAA's Youpla Support Program page for further privacy information.
To find out more about what the NIAA does with your personal information, you can contact:
The Privacy Officer
National Indigenous Australians Agency
PO Box 2191
CANBERRA ACT 2600
Phone: 02 6152 3080
Email: privacy@niaa.gov.au